Shipping Policy
Shipping Policy
At Fatima Styles, we aim to provide a smooth and timely shopping experience for our customers. Below is our shipping policy for orders within India.
1. Shipping Locations
We currently offer shipping to all cities and towns within India. We aim to deliver your order to your doorstep as quickly and safely as possible.
2. Processing Time
• Order Processing: All orders are processed within 1-2 business days, excluding weekends and public holidays. Orders placed after 5 PM will be processed on the next business day.
• Confirmation Email: Once your order is processed, you will receive an email with your order confirmation and tracking details.
3. Shipping Charges
• Standard Shipping Charges: Shipping charges are calculated at checkout based on your delivery address and order weight.
• Free Shipping: We offer free shipping on all orders above ₹500 within India.
4. Delivery Times
• Estimated Delivery Time: Delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days for most locations.
• Delays: Delivery times may be longer during peak seasons (e.g., festivals, sales) or due to circumstances beyond our control such as natural disasters, strikes, or shipping carrier delays.
5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number. You can track the status of your shipment on the shipping carrier’s website or by contacting our customer support team.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
7. Damaged or Lost Shipments
While we take great care to ensure that your items are packaged securely, if your order is damaged or lost in transit, please contact us at contact@fatimastyles.com within 48 hours of receiving the shipment or the expected delivery date. We will investigate the issue and resolve it promptly.
8. Return and Exchange Shipping
In case you wish to return or exchange an item, please refer to our Return and Refund Policy for more details. Customers are responsible for the return shipping charges unless the return is due to a mistake on our part (e.g., wrong or damaged item).
9. Contact Us
For any questions or assistance regarding shipping, feel free to contact us at:
• Email: contact@fatimastyles.com
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How do I return or exchange an item?
To return or exchange an item, simply follow the instructions on our Returns & Exchanges page or contact our customer service team for assistance.
How long will it take to receive my order?
For domestic orders, it typically takes 3-7 business days.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our Order Tracking page.
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, MasterCard, Rupay), Net Banking, UPI (Google Pay, PhonePe, Paytm), Mobile Wallets, Cash on Delivery (for select locations), and EMI options for eligible credit cards.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated!
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us within 24 hours. Once an order has been processed, we cannot guarantee changes or cancellations.
How can I contact customer support?
You can reach us via email at contact@fatimastyles.com or by using the contact form on our Contact Us page. We aim to respond within 24 hours.