Privacy Policy
At Fatima Styles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and shop with us.
1. Information We Collect
We collect information when you visit our website, place an order, or interact with our services. This may include:
• Personal Information: Name, email address, phone number, billing and shipping addresses, payment information (credit/debit card details, PayPal, etc.).
• Non-Personal Information: IP address, browser type, device information, and browsing history.
2. How We Use Your Information
We use your personal information to:
• Process and fulfill your orders.
• Provide customer support.
• Send promotional emails or updates (only if you’ve opted-in).
• Improve our website and services.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party partners to facilitate order processing, payment transactions, and shipping, including:
• Payment gateways (e.g., Razorpay, PayPal).
• Shipping and courier services.
• Marketing partners (with your consent).
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, improve website functionality, and track usage patterns. You can adjust your browser settings to reject cookies or notify you when cookies are being used. However, disabling cookies may impact your ability to use certain website features.
5. Data Security
We take the security of your personal information seriously and implement a variety of security measures to protect it. This includes the use of SSL encryption for secure transactions and other protective technologies.
6. Your Rights
You have the right to:
• Access, update, or delete your personal information.
• Withdraw your consent to receive marketing communications at any time.
• Request information about how we process your data.
To exercise any of these rights, please contact us at contact@fatimastyles.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
• Email: contact@fatimastyles.com
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How do I return or exchange an item?
To return or exchange an item, simply follow the instructions on our Returns & Exchanges page or contact our customer service team for assistance.
How long will it take to receive my order?
For domestic orders, it typically takes 3-7 business days.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our Order Tracking page.
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, MasterCard, Rupay), Net Banking, UPI (Google Pay, PhonePe, Paytm), Mobile Wallets, Cash on Delivery (for select locations), and EMI options for eligible credit cards.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated!
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us within 24 hours. Once an order has been processed, we cannot guarantee changes or cancellations.
How can I contact customer support?
You can reach us via email at contact@fatimastyles.com or by using the contact form on our Contact Us page. We aim to respond within 24 hours.